What is a Ticketing System and How Does IT Work?
You run an established business with a string of regular interactions with customers. These interactions also include a growing number of inquiries and support requests for your products/services....
View Article20+ Best Job Search Sites To Find Your Dream Job Quickly
There are millions of unemployed individuals looking for jobs daily around the world. According to the Bureau of Labor Statistics (U.S. Department of Labor), there were around 6.4 million unemployed...
View Article7 CRM Best Practices to Use Your CRM at Its Fullest
In today’s modern era, good customer relationship management software is expected to have robust functionalities, and almost every CRM offers the same. However, some typical CRM users found them a bit...
View ArticleAI in Software Development: 6 Ways Artificial Intelligence Enhances Software...
Artificial intelligence (AI) is a hot topic right now in technology and software development. The technology already has many capabilities, and as time goes by, these will only continue to grow. The...
View ArticleBuilding an Online Equipment Rental Platform: The Complete Roadmap
With the ubiquitous demand for commercial and residential construction projects, the demand for heavy construction equipment is also surging. Valued at $193.10 billion in 2022, the industry is...
View ArticleA Guide to the Omnichannel Customer Journey
Once upon a time, a customer entered a store, made a purchase, and left. For many businesses, that covers the beginning and end of the customer journey. Yet, times have changed. Today, we interact with...
View Article10 Live Chat Metrics to Track and Improve Customer Satisfaction
Meeting customer needs is a top priority for business leaders. As more and more of us prefer to chat with support agents via live chat sessions rather than over the phone or email, it’s more crucial...
View ArticleWhat is Omnichannel Customer Service and How Does it Work?
Would you like to get your consumers more engaged and provide them with the support they need? Then, you need an omnichannel customer service strategy. With this strategy, your customers can easily...
View Article7 Best Practices to Maximize Financial Reporting Automation
Lengthy, error-prone financial reporting processes are quickly becoming a thing of the past. As we lean more on data than ever before, finance professionals are ditching inefficient manual processes to...
View ArticleWho Uses CRM Systems?
There are hundreds and thousands of companies, from SMBs to enterprise-level, who use CRM software. 40,097, to be precise. They are all leveraging CRM systems to take their businesses to new heights....
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